Artificial Intelligence · Concept project
Niluxe Flow
A human-approved AI workflow that routes customer requests to the right team.
New customer request
Email · Web form · CRM
Classify with AI
Topic, priority and draft response
Submit for team approval
A process completed with human oversight
The experience focus
A human-approved AI workflow for routing requests. This illustrates our design approach; it is not a completed client project or a claim of actual results.
Design decisions
- A starting screen that makes the user's core task clear
- A shared brand language on desktop and mobile
- Clear navigation and a consistent component system
The next step
User needs, content, data flows and integrations are defined separately for each real project.