Help centre
Your questions. Clear answers.
Questions about our platform and services.
Which service is right for my project?
Start with social media for visibility, a corporate website for your digital presence, or e-commerce for online sales. Share your goals through the contact form so we can define the scope together.
How do we start a project?
We review your goals and current situation, then document scope, deliverables, schedule and responsibilities. Design and development follow this plan.
What is included in the price?
Each package page describes its core scope. Advertising budgets, third-party licences, hosting and additional requests are clarified separately in the final quote.
How long does delivery take?
Timing depends on page count, integrations, content readiness and feedback. The delivery plan is confirmed after the project scope is agreed.
Is responsive design included?
Website and e-commerce interfaces are designed for desktop, tablet and mobile. The platform scope of mobile app projects is agreed separately.
Who prepares the content?
You provide brand information and existing materials. Copy, visuals and content produced by Niluxe are specified in the agreed scope.
Is post-launch support available?
Support periods, maintenance responsibilities and future development are agreed in the contract. A separate maintenance plan can be prepared for your needs.
Can I create an account and place an order on this website?
Yes. You can register for a customer account, add packages to your cart, and place an order request. Our operations and finance team will process your order and coordinate the project kickoff directly inside your customer portal.